Community Strategy Enablement Manager - Missouri

Location: Remote, U.S.-based; candidates must live in Missouri. The position may require 30–50% travel.

Salary: $75,000–$80,000 per year.

Company

hirify.global provides software and a national network that connect community-based organizations, government agencies, and healthcare organizations to improve access to health and social services.

What you will do

• Support Customer Success Managers with escalation reviews and network engagement plans for new and priority customers.
• Coordinate with Sales and Implementation teams to embed community processes into customer onboarding.
• Drive retention, strengthen relationships with community-based organizations, and support shared customer and community goals.
• Maintain SOPs, playbooks, and triage processes; facilitate weekly escalation reviews and track follow-up actions.
• Track escalation campaigns, adoption, network health, and partner engagement metrics in Salesforce.
• Manage post-escalation surveys and support community-focused marketing materials and events.

Requirements

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.
• Experience working with government agencies, community-based organizations, nonprofits, healthcare organizations, or organizations serving vulnerable populations.
• Success building relationships across customers, community partners, government agencies, and cross-functional teams.
• Experience coordinating complex projects or programs across multiple organizations and changing priorities.
• Strong analytical and operational skills, including measuring outcomes and improving processes.
• Experience documenting processes and using CRM or case management platforms; Salesforce experience is preferred.

Culture & Benefits

• Medical, dental, vision, mental health, wellness, HSA, and FSA benefits.
• Flexible time off, volunteer and mental health days, and 14 company-wide paid holidays.
• Paid parental leave, including for adoptive parents.
• 401(k) with employer match and immediate vesting.
• Company-provided work-from-home equipment and additional life, disability, accident, pet, and commuter benefits.