Customer Service Specialist (Logistics)

Location: Oberhausen, North Rhine-Westphalia, Germany

Company

JD Logistics, part of hirify.global, provides technology-driven supply chain and logistics solutions, including automated warehousing, transportation, last-mile delivery, cold chain, and cross-border logistics.

What you will do

• Respond to customer inquiries by phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues and complaints.
• Process orders, returns, and exchanges according to company guidelines.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with other departments and identify opportunities to improve the customer experience.

Requirements

• Previous customer service experience, preferably in a technology- or development-focused company.
• English proficiency at C1/C2 level, with excellent verbal and written communication skills.
• Strong problem-solving skills and a customer-centric approach.
• Experience with CRM software and customer support tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organization, attention to detail, empathy, and patience.

Nice to have

• Fluency in German.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Work in a technology-driven global supply chain and logistics environment.
• Contribute to smart warehousing, autonomous delivery, and international logistics operations.
• Collaborative, ownership-oriented, and people-focused working culture.
• Competitive salary and opportunities to grow skills through meaningful challenges.