Customer Support Agent (Logistics)

Location: Warsaw, Mazowieckie, Poland. Working hours: 15:00–00:00 CET.

Company

hirify.global operates a global marketplace for used and salvaged vehicle auctions, supporting customers from bidding through international delivery.

What you will do

• Guide customers through the vehicle shipping process and resolve logistical issues.
• Answer customer questions and handle issues through email, phone, chat, and online support channels.
• Assist with website navigation and order tracking.
• Identify, analyze, and verify customer needs to provide effective support.
• Represent the company and encourage repeat orders through high-quality service.

Requirements

• Strong proficiency in English.
• Previous experience in customer support or customer service and the e-commerce industry.
• Familiarity with Zendesk or other ticket-based support platforms.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to handle stressful situations, multitask, prioritize, and work in a fast-paced environment.

Culture & Benefits

• Full-time, long-term B2B contract.
• Work alongside professionals from the US and EU in the automotive industry.
• Equipment required for the role is provided.
• 20 paid vacation days.
• US public holidays are observed as days off.
• Team-building activities and corporate events.