Customer Operations Representative (Logistics)

Location: Monterrey, Mexico; hybrid schedule with 4 days in the office and 1 remote day, Monday through Friday from 8:00 AM to 5:00 PM

Company

hirify.global provides supply chain technology and logistics execution services across North America and Mexico through its Redwood Multimodal entity.

What you will do

• Manage operational workflows for designated customer accounts while providing customer service.
• Investigate and resolve customer problems, shipment issues, and order delays.
• Schedule freight pickup and delivery appointments and provide status updates to relevant parties.
• Enter data and build orders in Redwood's proprietary transportation management system.
• Verify freight charges, resolve accounting discrepancies, and prepare paperwork before invoicing.
• Coordinate updates with customers, shippers, receivers, and internal carrier account teams.

Requirements

• Proficient bilingual communication in English and Spanish, both verbal and written.
• Clear communication and interpersonal skills.
• Ability to change focus quickly and manage shifting priorities.
• Exceptional attention to detail and strong critical thinking skills.
• Prior customer service experience is beneficial.

Culture & Benefits

• Access to learning and development experts and resources.
• Internal mobility opportunities, employee referral bonuses, employee resource groups, and community fundraising and volunteer events.
• Life insurance beginning 30 days after employment and major medical health insurance.
• Annual Christmas bonus, vacation beginning at 12 days, and a 50% vacation premium in accordance with Mexican law.
• Savings plan, grocery card, and a cell phone allowance of 800 pesos per month minus applicable taxes.