Customer Operations Representative (Logistics) - Weekend Shift

Location: Monterrey, Mexico; hybrid with onsite work on Mondays and Fridays and remote work on Saturdays and Sundays. Training is conducted onsite Monday through Friday during the first two weeks.

Company

hirify.global provides supply chain technology, logistics services, data-centric network solutions, and an integrated freight technology platform across North America and Mexico.

What you will do

• Manage operational workflows for designated accounts while providing customer service.
• Investigate and resolve customer problems, shipment issues, and order delays.
• Schedule freight pickup and delivery appointments and provide shipment status updates.
• Enter data and build orders in Redwood's proprietary transportation management system.
• Communicate operational updates to customers, shippers, receivers, and internal carrier account teams.
• Verify freight charges, resolve accounting discrepancies, and prepare order paperwork before invoicing.

Requirements

• Proficient bilingual English and Spanish communication, both verbal and written.
• Clear communication and interpersonal skills.
• Ability to change focus quickly in response to market conditions and business needs.
• Exceptional attention to detail and strong critical-thinking skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Prior customer service experience is a plus.

Culture & Benefits

• Full-time Friday-through-Monday schedule with onsite and remote work based on coverage needs.
• Access to learning and development experts and opportunities for internal mobility.
• Employee referral bonus program and employee resource groups.
• Life insurance beginning 30 days after employment and major medical health insurance.
• Vacation starting at 12 days, premium vacation pay, an Aguinaldo Christmas bonus, savings plan, and grocery card in accordance with Mexican law.
• Cell phone allowance of 800 pesos per month, less applicable taxes.