Service Coordinator II (HVAC)

Location: King of Prussia, Pennsylvania, United States. Work onsite Monday through Thursday; choose the work location on Fridays based on business needs.

Salary: $51,078.33–$71,750.00 annual base salary range; exception hourly compensation.

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through businesses including Trane and Thermo King.

What you will do

• Coordinate service resources and dispatch team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project needs, skills, and availability.
• Assign and dispatch Controls Technicians and HVAC Technicians in coordination with Project Managers and the HVAC Field Technician Supervisor.
• Coordinate with the Parts Department and Acquisition as needed.
• Investigate customer concerns, route them to assigned staff, and respond to special requests.
• Generate work orders, review and forward project paperwork, and prepare reports.

Requirements

• College or technical school certificate/degree with one year of related experience or training, or a high school diploma/GED with three years of related experience or training.
• Excellent customer service skills and confidence communicating by phone.
• Strong organization, multitasking, prioritization, and attention to detail.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends when required.

Nice to have

• Familiarity with Energy Management Systems, HVAC Systems, or Temperature Controls.

Culture & Benefits

• Health insurance and holistic wellness programs available from day one for employees and families.
• Fertility, adoption, and surrogacy assistance.
• 401(k) match of up to 6% plus an additional 2% core contribution.
• Paid time off including vacation, holidays, sick leave, volunteer leave, and parental leave options.
• Educational and training programs, tuition assistance, and student debt support.