Onboarding Director (Financial Services)

Location: Hybrid role based in Edinburgh, Bristol, Leeds or London, requiring at least two days per week or 40% of working time at the office

Company

hirify.global is transforming its financial services business, with a focus on technology, workplaces, and inclusive growth.

What you will do

• Lead the onboarding and implementation of large, complex workplace pension clients from prospect discussions through operational and relationship handover.
• Act as the single point of accountability and senior sponsor for complex or high-value implementations.
• Partner with Pursuit, Sales, Relationship, Operations, Proposition, Legal, and Client Servicing teams to shape onboarding approaches and support client conversion.
• Lead governance, risk management, financial control, change delivery, and operational implementation activities.
• Identify client pain points and inefficiencies, developing solutions aligned with risk and commercial appetite.
• Drive continuous improvement to reduce onboarding risk, cost, and delivery timelines while improving client retention.

Requirements

• Significant experience leading complex client onboarding, implementation, or transition programmes in pensions, financial services, or a related industry.
• Strong knowledge of the DC Workplace Pensions market and its stakeholder landscape, including trustees and advisers.
• Exceptional stakeholder management and influencing skills, including the confidence to challenge senior leaders and clients.
• Ability to lead through ambiguity, balance competing priorities, and deliver outcomes in a fast-paced environment.
• Experience managing governance, risk, financial controls, and operational delivery across complex programmes.
• Track record of driving client-centric improvements that enhance service quality, business performance, and client retention.

Culture & Benefits

• Hybrid working with workplace adjustments available for colleagues with disabilities.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and adaptable lifestyle benefits.
• 30 days’ holiday plus bank holidays.
• Wellbeing initiatives, generous parental leave, and diversity, equity, and inclusion programmes.