Customer Success Associate, Large Law Firm (Legaltech)

Location: USA - Boston, MA; support for large law firms across Boston and New York. Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Salary: $41,100.00–$68,900.00 USD per year, plus eligibility for a bonus.

Company

hirify.global offers professional products and services supported by corporate benefits and programs.

What you will do

• Support onboarding for new customers and manage customer lifecycle activities.
• Resolve customer inquiries and issues while providing intermediate-level training and guidance.
• Assist with renewals, upselling opportunities, and ongoing client relationship management.
• Monitor customer performance and engagement data.
• Coordinate implementation schedules, targets, and budgets.
• Document customer interactions in CRM and collaborate internally to implement feedback and improve products and services.

Requirements

• Strong verbal and written communication skills.
• Intermediate problem-solving and analytical skills.
• Good understanding of products and services.
• Proficiency with CRM tools and customer data tracking.
• Customer-focused approach, empathy, and effective collaboration skills.
• Employment is based in the United States, with the primary location in Boston, Massachusetts.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Employees must obtain a FinCEN ID within 7 days after their first day of employment and comply with continuing Corporate Transparency Act requirements.

Hiring process

• Interviews must be completed without AI tools, external prompts, or third-party assistance.
• In-person interviews are included, and candidates may be required to appear onsite at a hirify.global office.
• AI-generated interview responses or third-party support may result in disqualification.