Senior Pre- & Post-Sales Customer Engineer, Enterprise

Location: Remote; supporting a West Coast territory

Compensation: $193,393–$241,742 expected annual OTE, with a 70/30 base-to-variable split

Company

hirify.global is a software company founded in 2013 that provides a platform for understanding product usage and improving product success.

What you will do

• Partner with Account Directors on pre-sales, product expansion, requirements gathering, tailored demos, technical evaluations, installation guidance, and hands-on workshops.
• Lead onboarding and complex implementations for strategic enterprise customers, including integrations, training, deployment planning, and value realization.
• Drive adoption, retention, expansion, and measurable business outcomes across strategic accounts.
• Diagnose ambiguous technical challenges, resolve escalations, and connect technical execution with customer ROI and account health.
• Build reusable playbooks, document repeatable fixes, coach peers, and improve Customer Engineering workflows.
• Act as a trusted technical advisor to Account Directors and customer stakeholders.

Requirements

• 5–8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
• Experience managing strategic enterprise accounts with executive-level stakeholders and complex technical or business requirements.
• Ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to retention, expansion, ROI, and value realization.
• Hands-on integration of AI tools into account research, content creation, or workflow automation, plus experience mentoring junior technical team members.

Nice to have

• Experience with hirify.global, digital adoption platforms, product analytics, or in-app experience tooling.
• Mobile app development experience with Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Experience building reusable frameworks, playbooks, or processes adopted by a broader team.

Culture & Benefits

• Values include Bias to Act, Hone Your Craft, The Team is hirify.global, and Maniacal Focus.
• United States benefits include employer-heavy coverage with $0 premium options.
• Strong 401(k) match, equity, and flexible time off.
• Commitment to equal opportunity, diversity, accessibility, and reasonable accommodation throughout the recruitment process.