Customer Success Manager - LiveAction (02PM - 10PM)

Location: Belgrade, Serbia; Workplace: Hybrid; working hours: 02PM - 10PM

Company

hirify.global develops Intelligent NetOps solutions that combine foundational network services with predictive insight into network health and performance.

What you will do

• Manage relationships and act as a strategic advisor for a portfolio of enterprise customers.
• Lead customer health checks, roadmap sessions, success planning, business reviews, and escalation reviews.
• Guide customers on implementation planning, best practices, usage optimization, and product adoption.
• Deliver product demonstrations and collaborate with Support and Product teams to resolve issues.
• Identify cross-sell and up-sell opportunities with Sales and support renewal strategy by monitoring account health.
• Maintain customer data and success metrics in Gainsight, Totango, Salesforce, and related systems.

Requirements

• 5+ years of experience in Customer Success Management or Account Management.
• Experience working with enterprise B2B SaaS customers.
• Technical aptitude combined with business acumen.
• Experience delivering product demonstrations, business reviews, and success plans.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to manage multiple projects and priorities autonomously, with experience using Gainsight, Totango, or Salesforce.

Nice to have

• Familiarity with AI tools.

Culture & Benefits

• Professional development budget.
• Dedicated wellness days and Wellness Week.
• Lifestyle Spending Account.
• Employee Recognition Program.
• Culture focused on transparency, curiosity, respect, inclusion, and enjoyment.