Support Engineer (APJ)

Location: Remote from anywhere in Australia; core working hours must align with Australian Western Standard Time (AWST/Perth time).

On-target earnings: AUD 192,500–225,500 per year. Base salary: AUD 175,000–205,000 per year. Additional compensation such as commission, variable pay, or equity may apply.

Company

hirify.global provides a data provisioning platform that automates secure, governed data access for organizations and AI systems.

What you will do

• Triage, diagnose, and resolve complex customer issues spanning multiple systems and integrations.
• Lead cross-functional incident response and support root cause analysis and postmortem reviews.
• Create and maintain internal documentation, runbooks, and customer-facing knowledge base content.
• Analyze recurring issues and trends to advocate for product and process improvements.
• Represent customer feedback in product roadmaps and feature planning.
• Contribute to automation, observability, and knowledge-sharing initiatives that improve support delivery.

Requirements

• 5+ years of experience in technical support, systems engineering, or DevOps in SaaS or enterprise software environments.
• Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals.
• Experience with APIs, service-based applications, and at least one cloud platform: AWS, Azure, or Google Cloud.
• Experience with at least one data cloud platform: Snowflake, Databricks, Google BigQuery, Redshift, or Starburst/Trino.
• Experience with complex incident response and root cause analysis across multiple organizations.
• Strong analytical, problem-solving, communication, and cross-functional collaboration skills.

Culture & Benefits

• Remote work within Australia with working-hour alignment to the AWST/Perth time zone.
• Collaboration with Product, Engineering, and Customer Success teams.
• 24x7x365 technical support operations serving customers worldwide.
• Medical, dental, and vision benefits, including a 401(k) plan and other applicable company programs.
• Mission-focused, collaborative culture emphasizing learning, helpfulness, and customer care.