Support Consultant - Tier 2 (Lab, German)

Location: Kyiv, Ukraine — hybrid

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in over 130 countries.

What you will do

• Provide technical support for hirify.global 3D scanners and software through online sessions, phone, and email.
• Participate in occasional on-site events and business trips to Western Europe.
• Manage support cases by gathering customer information and recording it in the CRM.
• Collaborate with other departments and escalate customer feedback when needed.

Requirements

• Customer-oriented approach with strong communication and listening skills.
• Strong verbal and written German at B2 level or higher.
• Upper-Intermediate English or higher for internal communication.
• Problem-solving, logical thinking, analytical, multitasking, and empathetic skills.
• Results-driven and stress-resistant mindset with a commitment to continuous learning.

Culture & Benefits

• Meaningful work contributing to the future of dentistry.
• Professional, friendly, and supportive working environment.
• Professional growth and development opportunities.
• 24 working days of annual vacation, medical insurance, paid sick leave, and child sick leave.
• Maternity and paternity leave, office breakfasts and lunches, and free employee parking.
• Comfortable office conditions in UNIT.City and a focus on work-life balance.