Support Consultant, Tier 2 (Lab, Italian)

Location: Kyiv, Ukraine — hybrid

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Provide efficient technical support for hirify.global 3D scanners and software through online sessions, phone, email, and occasional on-site events.
• Manage customer support cases by gathering relevant information and recording it in the CRM.
• Collaborate with other departments and escalate customer feedback when needed.

Requirements

• Customer-oriented approach with strong communication and active listening skills.
• Strong verbal and written Italian at B2 level or higher.
• Upper-Intermediate English or higher for internal communication.
• Problem-solving, logical thinking, analytical, multitasking, and empathetic skills.
• Results-driven and stress-resistant mindset with a commitment to continuous learning.

Culture & Benefits

• Meaningful work supporting the future of dentistry in a professional, friendly, and supportive environment.
• Professional growth and continuous development opportunities.
• Healthy work-life balance.
• 24 working days of annual vacation, medical insurance, paid sick leave, child sick leave, and maternity and paternity leave.
• Office breakfasts and lunches, free employee parking, and comfortable working conditions in UNIT.City.
• Occasional business trips to Western Europe.