B2B Customer Support Representative (Cybersecurity)

Location: Remote in the US, with an opportunity for a hybrid schedule for candidates based in the Chicago, IL metro area.

Company

hirify.global develops zero-trust and zero-knowledge cybersecurity software for individuals and organizations, including password, passkey, secrets management, privileged access, secure remote access, and encrypted messaging solutions.

What you will do

• Handle incoming customer calls, tickets, and chats about product problems, service questions, and general concerns.
• Provide troubleshooting and real-time assistance through phone and email using Salesforce.
• Deliver accurate, prompt, and professional B2B technical support.
• Stay current on product knowledge, company policies, and product changes.
• Escalate in-depth or complex issues to the Tier 2 team.
• Build positive, professional relationships with customers while collaborating with management and other teams.

Requirements

• At least 1 year of experience in a B2B technical support role.
• Experience with Google Docs and Microsoft Office tools.
• Excellent written and verbal communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced, high-growth environment.
• Demonstrated professionalism when working with clients.

Nice to have

• Bachelor’s degree.
• Experience with Salesforce or ServiceNow.
• Technical proficiency with smartphones, tablets, and computers.

Culture & Benefits

• Medical, dental, and vision insurance, including domestic partnerships.
• Employer-paid life insurance and supplemental life insurance options.
• Voluntary short-term and long-term disability insurance.
• Roth and traditional 401(k) plans.
• Generous paid time off, including paid bereavement and jury duty leave.
• Above-market annual bonuses and a remote-first work arrangement for select US locations.