B2B Customer Support Representative (Cybersecurity)

Location: Remote in the United States; hybrid work is available for candidates based in the Chicago, IL metro area.

Company

hirify.global develops zero-trust cybersecurity software for individuals and organizations, including password, passkey, secrets, privileged access, secure remote access, and encrypted messaging solutions.

What you will do

• Answer customer calls, tickets, and chats about product issues, service questions, and general concerns.
• Provide technical troubleshooting and real-time assistance through phone and email using Salesforce.
• Maintain current product and policy knowledge while collaborating with management and other teams.
• Identify when complex issues require escalation to the Tier 2 team.
• Deliver accurate, timely, and professional B2B customer support while building positive client relationships.

Requirements

• At least 1 year of experience in a B2B technical support role.
• Experience with Google Docs and Microsoft Office tools.
• Excellent written, verbal, and presentation communication skills.
• Ability to work independently and collaboratively in a fast-paced, high-growth environment.
• Proven professionalism when working with clients.

Nice to have

• Bachelor's degree.
• Salesforce or ServiceNow experience.
• Technical proficiency with smartphones, tablets, and computers.

Culture & Benefits

• Medical, dental, and vision insurance, including domestic partnerships.
• Employer-paid life insurance and supplemental life insurance options.
• Voluntary short-term and long-term disability insurance.
• 401(k) retirement plan with Roth and traditional options.
• Generous paid time off, including paid bereavement and jury duty leave.
• Above-market annual bonuses and an inclusive, equal-opportunity work environment.