Product Support Representative

Location: Remote in the USA; required working hours are 2pm to 11pm PT.

Base salary: $52,000–$75,000 per year, plus equity.

Company

hirify.global develops software that automates and streamlines assurance and audit work across cybersecurity, privacy, and financial audit.

What you will do

• Respond quickly and accurately to customer support requests across email, phone, and chat.
• Troubleshoot and reproduce technical issues, coordinating fixes with Engineering when needed.
• Guide customers through hirify.global features, best practices, and effective platform use.
• Represent customer needs to Engineering, Product, and Design while supporting beta feature feedback loops.
• Assist with customer database setup, template creation, onboarding, and retention.
• Maintain help resources, FAQs, and support documentation.

Requirements

• 1–3 years of customer-facing technical experience in support, implementation, solutions, or a combination of support and engineering.
• Ability to build customer relationships and drive satisfaction.
• Startup or scale-up experience with adaptability and comfort working without complete documentation.
• Bias toward action, ownership of projects, and the ability to work with minimal oversight.
• Availability to work 2pm to 11pm Pacific Time.

Nice to have

• Familiarity with merge-tag integrations in Microsoft Office applications.

Culture & Benefits

• Remote-first work environment for USA-based employees.
• Equity included in the compensation package.
• Inclusive, supportive, and collaborative working culture.
• Values centered on ownership, customer trust, fast iteration, and mutual value.