Production Support Engineering Manager

Location: Chicago, IL; hybrid arrangement with 2 days per week on-site at 70 W Madison St, Chicago. Occasional travel required. Candidates must be legally eligible to work in the United States and hold a valid work or study permit where applicable.

Salary: $140,000–$170,000 annually for the Chicago market, based on experience, qualifications, and location. Additional incentive compensation may apply.

Company

hirify.global is a relationship-oriented bank providing financial services and technology-enabled solutions for clients.

What you will do

• Lead day-to-day production support for technology services, maintaining stability, availability, performance, monitoring, and recoverability.
• Manage incident, problem, change, and major incident activities, including communications, root-cause analysis, and corrective actions.
• Use operational and service metrics to assess business impact, identify trends, and improve support effectiveness.
• Partner with Risk, Compliance, Audit, Business, and Technology stakeholders on controls, governance, evidence, and regulatory requirements.
• Lead, coach, and develop a high-performing team while promoting accountability, collaboration, and continuous improvement.
• Align production support initiatives with enterprise technology strategy and business objectives.

Requirements

• 8–12 years of related experience, ideally in financial services or technology, or an equivalent combination of education and experience.
• Degree or diploma in Computer Science, Engineering, MIS, or a related field, or relevant certifications or bootcamp completion.
• Experience leading production incident response and applying IT service management practices across incident, problem, change, and major incident processes.
• Knowledge of on-call models, runbooks, support documentation, recovery procedures, monitoring, alerting, logging, and production readiness.
• Experience with root-cause analysis, corrective action tracking, production change and release governance, automation, and process improvement.
• Strong communication, strategic planning, risk management, compliance, audit, and stakeholder management skills.

Culture & Benefits

• Hybrid work flexibility with remote work on days not spent on-site.
• Medical, dental, vision, health savings account, life and disability insurance plans.
• Paid sick leave, parental leave, vacation, holidays, 401(k), and incentive compensation opportunities.
• Wellbeing support, banking benefits, recognition programs, and a paid Purpose Day for professional or personal development.
• Inclusive and accessible workplace with support for candidate accommodations.

Hiring process

• May include an attribute-based assessment and skills tests such as simulation, coding, or MS Office exercises.