Product Support Specialist (Healthcare)

Location: Remote

Compensation: $20.00–$31.00

Company

hirify.global is a healthcare technology company that helps patients find appropriate care and medications through a mobile app, clinicians, pharmacists, and on-demand health guides.

What you will do

• Configure inbound and outbound SSO integrations for client employer portals, validate test cases, and support go-live readiness.
• Execute and validate file transformations for eligibility, accumulator, claims, and related files using the Client Implementation Hub.
• Configure custom provider networks and client engagement and wellness programs in internal and third-party platforms.
• Investigate registration, eligibility, provider-search, and drug-search issues; resolve standard cases and coordinate escalations.
• Monitor file ingestion pipelines, audit processing results, and identify discrepancies before they affect members.
• Maintain implementation records, SOPs, knowledge bases, escalation guides, QA checklists, and handoff documentation.

Requirements

• Highly organized, process-driven, detail-oriented, and accurate.
• Structured problem-solving skills and the ability to investigate unfamiliar technical issues without a deep engineering background.
• Clear written communication for issue documentation, handoff notes, and escalation paths.
• Adaptability and self-direction in a startup environment with evolving tools and priorities.
• Previous experience in technical support, client onboarding, or operations in healthcare or technology is a plus; engineering or coding credentials are not required.

Nice to have

• Direct experience with hirify.global health guide, pharmacy guide, or registration support operations.

Culture & Benefits

• Opportunity to build a new technical implementation function and define its operating practices as the team scales.
• Exposure to hirify.global's internal systems, client configurations, and implementation workflows.
• Career development paths toward Technical Operations leadership, Product Management, or Implementation Management.
• Remote work arrangement.
• Inclusive culture focused on diverse perspectives and equal employment opportunity.