Patient Experience Representative (Healthcare)

Location: Remote within the Greater Toronto Area, Canada; Monday to Friday, either 11am–7pm EST or 12pm–8pm EST

Salary: $45,000–$48,000 annually, plus stock options and a comprehensive health and benefits package

Company

hirify.global is a patient-centric healthcare platform that enables more than 800 hospitals and clinics across North America to securely share imaging records and related data with patients, hospitals, and physicians.

What you will do

• Provide timely technical support and platform guidance to patients by phone and email.
• Help patients access their health records and navigate the hirify.global platform.
• Educate patients on appropriate platform use across different levels of technical proficiency.
• Manage patient questions and support requests while maintaining empathetic, clear communication.
• Share feedback from patients and providers with Management and Engineering to help shape the platform.

Requirements

• Must be based in the Greater Toronto Area, Canada, for this remote role.
• Must be available Monday to Friday during either 11am–7pm EST or 12pm–8pm EST.
• Excellent written and verbal English communication skills are required.
• At least 2–3 years of customer service experience communicating by phone and email.
• Strong organizational skills and the ability to manage multiple tasks.

Nice to have

• Healthcare experience or a strong interest in healthcare.
• Technical support experience.
• Verbal and written Spanish or French communication skills.
• Resourcefulness, flexibility, accountability, perseverance, and problem-solving ability.

Culture & Benefits

• Remote work environment within the role's stated location.
• Stock options for every employee.
• Four weeks of paid time off and unlimited paid wellness days.
• Extended mental health coverage and 16 weeks of parental leave top-up.
• Culture focused on diversity, equity, inclusion, and patient empowerment.

Hiring process

• Applications are accepted through the job posting only.
• AI tools may assist with application and assessment review, while final hiring decisions are made by people.
• Recruitment accommodations are available upon request.