Technical Business Analyst, Product

Location: Remote, but must be located in Florida, Georgia, North Carolina, South Carolina, or Virginia; occasional travel of approximately 10–15% to client sites, PCG offices, and other venues.

Salary: $73,000–$90,000 per year.

Company

hirify.global provides public-sector consulting, technology, and operations improvement solutions for health, education, and human services agencies.

What you will do

• Build and maintain deep working knowledge of the EDPlan product, including configuration, behavior, and change impact.
• Gather requirements and translate business and client needs into functional specifications, process diagrams, flow diagrams, wireframes, and prototypes.
• Manage incidents from identification through escalation, cross-functional resolution, documentation, and closure.
• Lead defect triage, root-cause analysis, fix coordination, resolution verification, and status communication.
• Coordinate testing with engineering and QA teams and support user acceptance testing for features and releases.
• Communicate defect status, incident updates, release timing, product improvements, and documentation to clients and internal stakeholders.

Requirements

• Must be located in Florida, Georgia, North Carolina, South Carolina, or Virginia.
• Bachelor’s degree, preferably in business, information systems, computer science, or a related field.
• Strong critical thinking, problem-solving, attention to detail, and organizational skills.
• Ability to manage incidents, defects, and project deadlines concurrently while remaining organized under pressure.
• Clear communication skills with clients and technical teams, including during high-stakes incident and defect discussions.
• Ability to recognize when to escalate issues and track problems through resolution.

Nice to have

• Two to five years of experience in business analysis, technical support, incident management, or product-related work.
• Experience with JIRA, ServiceNow, Axure RP, Power BI, or SQL.
• Education-sector experience or familiarity with education data systems.

Culture & Benefits

• Remote work with occasional client and team working sessions.
• Medical and dental benefits.
• 401(k), paid time off, parental leave, and bereavement leave.
• Inclusive equal-opportunity workplace focused on public-sector impact.

Hiring process

• Candidate evaluation includes assessment of business analysis, incident management, communication, and problem-solving capabilities.