Lending Servicing Officer (Fintech)

Location: Manchester Office, hybrid working

Company

hirify.global is a UK fintech focused on providing banking and lending services to established small and medium-sized enterprises.

What you will do

• Manage in-life servicing requests for commercial lending customers from receipt through resolution.
• Process early settlements, redemptions, product switches, loan restructures, bank account amendments, customer maintenance, and general loan administration.
• Review supporting documentation, identify missing or inconsistent information, and obtain additional evidence when required.
• Maintain accurate customer records and complete servicing activities in line with regulatory requirements, internal policies, service levels, and quality standards.
• Work with Relationship Managers, Credit Operations, and Customer Support to resolve enquiries and deliver positive customer outcomes.
• Identify operational risks and process improvements, support change initiatives, and use AI-enabled tools and automation with appropriate governance and data security.

Requirements

• Previous experience in Lending Operations, Loan Servicing, or Financial Services.
• Strong customer service, communication, organisation, and relationship management skills.
• Commercial awareness and understanding of lending products and servicing activities.
• Understanding of Conduct Risk, Consumer Duty, and Treating Customers Fairly principles.
• Confidence using digital platforms and operational systems in a fast-paced environment.
• Curiosity and adaptability when adopting new technologies, automation, and AI solutions.

Culture & Benefits

• Hybrid and flexible working options.
• Full onboarding support and ongoing development opportunities.
• Pension contributions, private health cover, life assurance, and a discretionary bonus scheme.
• Family-friendly policies, including enhanced maternity and paternity leave.
• Regular social activities and an inclusive, diverse working environment.