Customer Due Diligence (CDD) Operations Analyst (Fintech)

Location: London, United Kingdom

Company

hirify.global is building a financial platform with simple tools, thoughtful design, and human support for local businesses across Europe.

What you will do

• Review onboarding, event-driven, and periodic customer due diligence cases within agreed SLAs and quality standards.
• Collect and assess customer information against risk appetite and regulatory requirements, making proportionate and defensible risk-based decisions.
• Prepare complete case documentation that clearly explains decisions, including edge-case rationale.
• Use judgement to resolve ambiguous cases, escalating genuinely complex issues and articulating the reasoning.
• Identify patterns and anomalies, raise process issues with proposed solutions, and contribute to continuous improvement.
• Collaborate with Compliance, Sales, and Customer Support while adopting new tools and AI-augmented workflows.

Requirements

• At least 2 years of experience in CDD, KYC, or financial crime operations, ideally in payments, card acquiring, or e-money.
• Working knowledge of UK and EU AML/KYC regulations and their application to customer due diligence.
• Familiarity with card acquiring, e-money, or banking products and related financial crime risks.
• Strong analytical skills and sound judgement when interpreting customer information and risk indicators.
• Excellent written communication, organisation, attention to detail, and ability to manage caseloads against volume targets and SLAs.
• Strong ownership, follow-through, and collaborative interpersonal skills.

Nice to have

• AML or KYC qualifications such as ICA or ACAMS, or progress toward certification.
• Experience with case management systems or CDD/KYC tooling.

Culture & Benefits

• Work on financial products designed to simplify operations for local businesses.
• Fast-paced, evolving environment with a strong focus on quality and attention to detail.
• Inclusive equal-opportunity workplace with reasonable adjustments available throughout the recruitment process.