Service Solutionist (Healthcare Technology)

Location: Charlotte, North Carolina, United States; hybrid work with in-office attendance Tuesday through Thursday. Legal authorization to work in the U.S. is required.

Company

hirify.global is a healthcare technology and software platform that manages mission-critical equipment and automates the procurement of parts, services, technical support, and training for hospitals and clinical sites.

What you will do

• Own service requests from intake through resolution with accuracy, urgency, and accountability.
• Gather complete information, ask direct questions, and manage multiple service events simultaneously.
• Communicate with customers, vendors, and internal teams through phone, chat, online forms, and email.
• Support customers with empathy and composure during time-sensitive or high-impact situations.
• Monitor open work, follow up to prevent delays or escalations, and maintain accurate documentation meeting quality and compliance expectations.
• Navigate complex service scenarios and contribute to reliable, collaborative team standards.

Requirements

• Previous experience in a call center, customer service, or service coordination role, preferably in equipment servicing, healthcare, or technical support.
• Ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.
• Experience working with vendors, scheduling service events, and handling escalations.
• Proficiency with service management systems, CRM tools, and Microsoft Office Suite.
• Strong reliability, sense of urgency, accountability, communication, customer focus, attention to detail, self-direction, and teamwork.
• Legal authorization to work in the United States.

Culture & Benefits

• Hybrid work environment with office collaboration and work-from-home flexibility.
• Salary, incentives, company ownership/equity, and comprehensive benefits including a 401(k) match, health benefits, and college debt reduction.
• Career and professional development through training, coaching, and new experiences.
• Inclusive and diverse workplace focused on collaboration, shared ownership, mutual respect, and solving complex customer problems.