NCS Operations Phone Coordinator (Medtech)

Location: Remote within California, United States; day shift from 8am–5pm PT / 11am–8pm ET.

Company

NuVasive Clinical Services, a subsidiary of hirify.global, provides intraoperative neuromonitoring services that help surgical teams monitor the nervous system and reduce surgical risk.

What you will do

• Schedule daily, emergent, and next-day surgical cases.
• Maintain scheduling relationships with surgeon and hospital offices and adapt routines to client needs.
• Make recurring check-in calls with designated clients.
• Document and resolve client issues to their satisfaction.
• Coordinate after-hours answering service schedules, regional configurations, and dispatch policies.
• Communicate professionally while following company, industry, and regulatory compliance requirements.

Requirements

• High school diploma or GED.
• Two to five years of office experience with increasing responsibility, including at least six months of data entry experience.
• Strong written and verbal communication, typing, proofreading, and business correspondence skills.
• Ability to coach, communicate, and work effectively with others to clarify data-entry decisions.
• Ability to sit for 6–8 hours per day while working at a computer.

Nice to have

• Call center experience or experience handling 50–75 calls per day.
• Experience managing high email volume.

Culture & Benefits

• Remote work arrangement with a defined day-shift schedule.
• Values include innovation, customer focus, teamwork, and driven execution.
• Commitment to improving patient care through advanced medical technology.
• Inclusive and respectful workplace with equal employment opportunity.