French-Speaking Customer Support Specialist (iGaming)

TL;DR

Customer Support Specialist (iGaming): Providing professional support to French-speaking customers via phone, email, and chat with an accent on resolving industry-specific challenges. Focus on ensuring high-quality customer resolutions and maintaining accurate CRM documentation within a global team environment.

Location: On-site in Ta' Xbiex, Malta

Company

Malta-based iGaming startup established in 2024, utilizing deep industry expertise to deliver innovative, data-driven solutions.

What you will do

• Manage seamless and professional communications with French-speaking customers via phone, email, and chat.
• Solve complex challenges unique to the gaming industry with accuracy and efficiency.
• Maintain detailed CRM documentation of interactions and feedback to keep the international team aligned.
• Collaborate across cross-functional global teams to resolve high-impact issues for world-class brands.
• Engage in continuous training to sharpen product knowledge and service mastery.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer support or a related field is preferred.
• Proficiency in computer applications and customer service software.
• Ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Availability to work flexible hours, including weekends and holidays.

Culture & Benefits

• Competitive salary and health insurance coverage.
• On-site gym and complimentary breakfast and lunch.
• International work environment with colleagues from over 40 nationalities.
• Modern office space located in Ta’Xbiex near the marina.
• Range of diverse social events to foster team spirit and collaboration.