French-Speaking Customer Support Specialist (iGaming)

Location: On-site in Ta' Xbiex, Malta

Company

hirify.global is a Malta-based iGaming startup founded in 2024, supported by more than 15 years of industry experience and a network of 1,400 professionals across 10+ countries.

What you will do

• Support French-speaking customers by phone, email, and chat.
• Resolve complex, industry-specific customer issues accurately and efficiently.
• Document customer interactions and feedback in CRM systems.
• Collaborate with an international cross-functional team to resolve high-impact issues for major brands.
• Participate in training to expand product knowledge and service expertise.

Requirements

• Fluency in French and English, both written and spoken.
• Previous customer support or related experience is preferred.
• Strong written and verbal communication skills.
• Experience with computer applications and customer service software.
• Ability to work in a fast-paced environment, manage multiple tasks, and solve problems.
• Availability for flexible hours, including weekends and holidays when needed.

Culture & Benefits

• On-site work in a modern office near amenities and the marina in Ta' Xbiex.
• Health insurance and a competitive compensation and benefits package.
• Access to an on-site gym, complimentary breakfast and lunch.
• Social events supporting team spirit, belonging, and collaboration.
• International environment with more than 40 nationalities across eight global locations.