IT Helpdesk Engineer (Taipei)

Location: Taipei, Taiwan

Company

hirify.global develops integrated power semiconductors and power delivery systems for customers worldwide.

What you will do

• Provide first-line IT support to users across Taiwan, Japan, Korea, and other overseas locations, tracking incidents and service requests through resolution.
• Install, configure, and troubleshoot Windows computers, business applications, network connections, printers, peripherals, and meeting room equipment.
• Provision computers for new employees and manage device replacements, upgrades, data migration, equipment returns, and recovery.
• Deploy software and updates through Microsoft SCCM / Configuration Manager and troubleshoot deployment failures.
• Maintain IT asset records, deployment procedures, Knowledge Base articles, FAQs, user guides, and troubleshooting documentation.
• Analyze recurring issues and collaborate with IT teams and vendors to improve service efficiency, automation, and user experience.

Requirements

• College diploma or above; a degree in Information Technology, Computer Science, Information Management, or a related field is preferred.
• Hands-on knowledge of Windows 10 and Windows 11 installation, configuration, and troubleshooting.
• Basic understanding of computer hardware, networking, Microsoft 365, printers, and meeting room technologies.
• Strong customer service, communication, problem-solving, and interpersonal skills.
• Basic English reading and communication skills are required for cross-regional user support and technical documentation.
• Ability to work independently and collaboratively while maintaining documentation quality, knowledge sharing, process standardization, continuous improvement, and automation.

Nice to have

• Experience in IT Helpdesk, Service Desk, Desktop Support, or End User Computing support.
• Experience with Microsoft SCCM / Configuration Manager, Active Directory, Microsoft Entra ID, ticketing systems, PowerShell, software deployment, IT asset management, or Knowledge Base management.
• Experience with AI-enabled IT support technologies, relevant IT certifications, or cross-regional user support.

Culture & Benefits

• Work in a semiconductor company focused on creativity, sustainability, technology, and innovation.
• Support users through onsite, remote, and communication-based channels.
• Collaborate with cross-functional IT teams and vendors across multiple regions.
• Gain exposure to Large Language Models, Retrieval-Augmented Generation, automation, and AI-enabled IT support applications.