Technical Customer Success Manager (Cybersecurity)

Location: Dallas, Texas, United States

Company

hirify.global is a cybersecurity company providing cyber exposure management and real-time risk management across assets from the ground to the cloud.

What you will do

• Lead adoption and implementation plans for platinum-level customers and drive value realization from the hirify.global platform.
• Analyze customer use cases and recommend improvements to security posture and platform utilization.
• Build trusted relationships with technical stakeholders and executive decision-makers.
• Advocate for customers within hirify.global and coordinate with Product, Engineering, Support, Sales, Training, and executive teams.
• Ensure platform deployment and configuration align with business use cases and delivery schedules.
• Maintain expertise in third-party integrations and their interaction with customer environments.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications such as CISSP, Security+, or CEH.
• 5+ years of experience as a Customer Success Manager, Technical Account Manager, or in a related customer-facing technical role.
• 5+ years of experience in service delivery or technical account management in post-sales and/or pre-sales environments.
• 3+ years of experience in IT, security, healthcare technology, or similar environments.
• Strong communication and presentation skills for technical and executive audiences.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Hired candidates must provide proof of identity and legal authorization to work in the United States.

Nice to have

• Experience in network engineering, architecture, support, or design.
• Knowledge of healthcare and ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Ability to travel up to 20–25% per quarter.

Culture & Benefits

• Collaborative environment focused on customer outcomes and exceptional service.
• Comprehensive health benefits.
• Discretionary time off and paid holidays, including monthly personal days.
• Inclusive and diverse workplace with an emphasis on work-life balance.