Director - Client Relationship Management (Financial Services)

Location: Central London, United Kingdom; hybrid work model. Periodic travel across the EMEA region is required.

Company

hirify.global is a financial services and healthcare technology company providing outsourcing, fund administration, and investment technology solutions through a global workforce.

What you will do

• Develop and execute client relationship strategies for key institutional clients across EMEA.
• Serve as the primary contact for assigned clients, resolving issues and escalating complex matters.
• Identify client needs and drive cross-selling and up-selling of additional services.
• Conduct client reviews, SLA assessments, and performance evaluations.
• Collaborate with operations, technology, legal, and compliance teams to ensure effective service delivery.
• Prepare client reports and strategic recommendations, monitor market and regulatory developments, and oversee contracts and service agreements.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• At least 10 years of client relationship management experience in financial services, specifically fund administration or asset management.
• Experience managing and growing relationships with institutional clients in EMEA.
• Strong understanding of fund structures, investment products, and EMEA financial-market regulations.
• Excellent communication, presentation, negotiation, analytical, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have

• MBA or CFA qualification.

Culture & Benefits

• Hybrid work model with an emphasis on flexibility.
• Professional development reimbursement and access to SS&C University.
• Competitive holiday scheme and wellbeing benefits.
• Hands-on, team-customised training throughout the career.
• Commitment to diversity and inclusion.