Client Services Analyst Sr Lead (Fintech)

Location: POL WRSW 75, Poland

Salary: 230,000–320,000 PLN annually

Company

hirify.global provides technology for payments, banking, and investment services in the fintech industry.

What you will do

• Act as the primary operational contact for strategic banking and payments clients.
• Coordinate client-facing release planning, readiness assessments, communications, and deployment tracking.
• Lead service governance meetings and reviews covering KPIs, SLAs, contractual commitments, and client satisfaction.
• Manage escalations, corrective actions, service improvements, and project-to-support transitions.
• Coordinate support, delivery, development, sales, and client stakeholders to resolve complex issues.
• Support forecasting, invoicing, contract management, service optimization, and commercial governance.

Requirements

• Strong client-facing service management experience in banking, payments, fintech, ICT, or complex technology environments.
• Experience coordinating multiple internal and external teams and leading client-facing release activities.
• Experience with service governance, SLA oversight, KPI monitoring, operational reviews, and contractual compliance.
• Strong communication, influencing, negotiation, stakeholder management, and commercial skills.
• Knowledge of incident management, escalation management, change management, service delivery, and operational support.
• Bachelor’s degree in Business, Information Technology, Finance, or a related discipline, or equivalent practical experience.

Nice to have

• Experience with enterprise banking platforms, payment technology, or mission-critical financial systems.
• Knowledge of ITIL or comparable service delivery methodologies.
• Experience with forecasting, invoicing, contract management, or support margin accountability.
• Project management, service transition, client onboarding, coaching, or mentoring experience.

Culture & Benefits

• Full-time employment with a competitive salary and comprehensive benefits package.
• Opportunities for personal and professional development.
• Inclusive and diverse work environment.
• Opportunities and resources to contribute to the community.
• Opportunity to work in the fintech industry and influence client service outcomes.