Customer Service Representative (Fintech)

Location: Hybrid role based in Basingstoke, United Kingdom; working hours are 8am–6pm Monday–Friday and 9am–1pm Saturday.

Salary: Competitive salary plus benefits.

Company

hirify.global provides a global wealth-management platform that combines technology with business and investment operations for financial institutions.

What you will do

• Act as the first point of contact for customer enquiries by telephone and live web chat.
• Provide accurate guidance on customer accounts and financial products.
• Resolve enquiries professionally within service levels and expected timescales.
• Help customers use online services and digital tools confidently.
• Collaborate with colleagues and team leaders to achieve service and customer-outcome targets.
• Share ideas that improve customer experience and operational efficiency.

Requirements

• Previous experience in customer service, contact centres, financial services, or another customer-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail, organisation, multitasking, listening, and problem-solving skills.
• Confidence using telephony systems and computer applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive, professional, empathetic approach and willingness to learn.

Culture & Benefits

• Flexible hybrid working arrangements, with full-time and part-time opportunities available.
• Six-month initial fixed-term contract.
• Comprehensive induction, ongoing training, and fully funded professional development.
• Private health and life insurance.
• Paid parental and volunteer leave.
• Inclusive, supportive environment with progression opportunities across the Contact Centre and wider hirify.global business.