Call Center Representative (Fintech)

TL;DR

Call Center Representative (Fintech): Handling customer inquiries and account services for the Marcus digital banking platform with an accent on high-quality service and compliance. Focus on resolving service issues, managing account maintenance processes, and maximizing customer acquisition.

Location: Birmingham, United Kingdom

Company

hirify.global is a leading global investment banking, securities, and investment management firm.

What you will do

• Answer incoming calls to provide product information, account opening services, and general support.
• Build rapport with customers to resolve service issues and handle escalated enquiries.
• Support day-to-day account maintenance, including application review, money movement, and complaint handling.
• Document all service interactions in accordance with compliance policies.
• Meet performance metrics regarding call quality, productivity, and customer acquisition.
• Proactively identify and report new risks or issues.

Requirements

• Location: Must be based in Birmingham, UK
• Experience in a retail banking environment or similar customer service role.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work independently within a fast-paced team environment.
• Detail-oriented approach with a passion for exceptional customer service.
• Adaptability and high energy levels.

Culture & Benefits

• Commitment to diversity and inclusion in the workplace.
• Professional growth through training and development opportunities.
• Access to firmwide networks and wellness programs.
• Personal finance offerings and mindfulness programs.