Customer Operations Specialist (Fintech)

TL;DR

Customer Operations Specialist (Fintech): Managing customer onboarding, account servicing, and maintenance journeys to ensure high-quality service delivery with an accent on operational accuracy and risk compliance. Focus on solving complex customer queries, streamlining digital processes, and collaborating across teams to optimize the client experience.

Location: Hybrid in Douglas, Isle of Man (minimum 2 days per week in office)

Salary: £28,776 – £30,290

Company

A major financial services group focused on transforming the future of finance through technology and customer-centric operations.

What you will do

• Manage end-to-end customer onboarding, servicing, and account maintenance journeys.
• Execute operational activities in strict accordance with risk, regulatory, and company requirements.
• Collaborate with the Client Delivery team to resolve complex queries and ensure positive customer outcomes.
• Utilize digital tools and internal systems to track progress and maintain operational efficiency.
• Identify and implement opportunities to simplify processes and improve the overall customer experience.

Requirements

• Experience in a customer service, operational, or administrative role (minimum 12 months).
• Strong organizational skills with the ability to manage competing priorities.
• High attention to detail and ability to follow strict procedural guidelines.
• Confidence in using various digital tools and multiple software systems.
• Strong communication and teamwork skills for cross-functional collaboration.

Nice to have

• Experience working within banking, financial services, or other regulated environments.
• Specific knowledge of customer onboarding or operational processing.
• Experience supporting digitisation or process improvement initiatives.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and employee share schemes.
• Flexible working options including job sharing and reduced hours.
• 22 days of annual leave plus public holidays.
• Comprehensive wellbeing initiatives and supportive parental leave policies.