Sr. Site Reliability Engineer

Location: Waltham, Massachusetts, United States — hybrid at 10 CityPoint

Salary: $130,000–$140,000 per year

Company

SS&C provides proprietary technology and financial services and healthcare solutions for organizations in 35 countries.

What you will do

• Investigate customer, database, application support, and monitoring incidents and develop short- and long-term solutions.
• Support production information systems, deployments, releases, and change-request implementations.
• Respond to escalated incidents within SLA and participate in production issue bridges with R&D, architecture, and operations teams.
• Build diagnostic, analytical, health-monitoring, and API tools to improve MTTA, MTTD, MTTR, availability, scalability, and latency.
• Validate software deliverables for production readiness and assess and mitigate production change risks.
• Participate in on-call coverage and test network redundancy, resilience, and failover.

Requirements

• BS or MS in Computer Science or a related discipline.
• Strong experience with Unix/Linux, Java web-based enterprise applications, Python, or Bash.
• Strong troubleshooting experience with Kubernetes and Docker.
• Experience with AWS, Azure, AWS services including CloudWatch, EKS, EFS, S3, and Redshift, and IaC tools such as Terraform or Ansible.
• Knowledge of networking and application and transport protocols, including HTTP(S), JMS, TCP, and UDP.
• Experience with monitoring tools, DNS/CDN/WAF platforms, databases, and messaging systems such as Splunk, Datadog, Dynatrace, Prometheus, Akamai, Cloudflare, Oracle, PostgreSQL, MongoDB, RabbitMQ, Interconnect, or AMQ.

Nice to have

• At least 7 years of experience developing software projects and/or working in DevOps or SRE.
• Familiarity with AI tools.

Culture & Benefits

• Work with financial services and healthcare technology platforms in large-scale enterprise environments.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement.