Graduate Intern - Customer Service Support Atlas Copco

Location: On-site at the office in Shah Alam, Malaysia

Company

hirify.global is a global organization with a customer service operation supporting customers across Malaysia and Singapore.

What you will do

• Process purchase orders and customer orders accurately in the C4C CRM system.
• Monitor orders throughout the processing cycle and provide timely updates to customers and sales teams by email and phone.
• Maintain customer relationships by handling questions, requests, concerns, and service issues.
• Coordinate with Sales, Business Line Managers, Credit Control, Customer Master Data, Logistics, Procurement, Operations, and Technical teams.
• Support credit checks, order fulfillment, service delivery, and accurate customer documentation.
• Participate in continuous improvement initiatives focused on customer satisfaction and operational efficiency.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Fresh graduates are welcome to apply for the 12-month Graduate Interns Program.
• Proficiency in Microsoft Excel and strong administrative and documentation management skills.
• Good written and spoken English and Bahasa Malaysia are required.
• Strong customer orientation, interpersonal and communication skills, problem-solving ability, organization, multitasking, and attention to detail.
• Ability to work independently in a fast-paced environment with a basic understanding of customer service principles and professional etiquette.

Nice to have

• Knowledge of ERP systems, preferably SAP.
• Familiarity with Power BI or Power Automate.
• Knowledge of Incoterms and trade compliance.

Culture & Benefits

• Hands-on exposure to customer service operations, CRM systems, order management, and sales and service support.
• Opportunities for cross-functional collaboration and continuous learning within a global network.
• Long-term development supported by skills growth, knowledge sharing, and empowered leadership.
• Flexible ways of working are supported within the on-site role.

Hiring process

• Selection includes interviews.
• Some roles may include skills assessments.