Technical Support I-1

Location: Penang, Malaysia; hybrid work arrangement with up to 10% travel

Company

A technology company developing smart hardware and software solutions for organizations, employees, customers, and partners.

What you will do

• Resolve technical inquiries from customers through email, phone, and chat.
• Document customer interactions and solutions in CRM systems.
• Escalate unresolved or complex issues to senior team members and specialized departments.
• Learn new technologies, products, and platforms to support multiple product lines.
• Share recurring customer issues with team leaders to support process improvements.
• Maintain professional, customer-focused communication in every interaction.

Requirements

• High school diploma, equivalent vocational qualification, or relevant experience.
• No prior experience required; some work experience is preferred.
• Basic understanding of hardware and software troubleshooting.
• Basic experience with AI-driven tools such as machine-learning diagnostic systems, virtual assistants, or predictive maintenance solutions.
• Strong communication, active listening, time management, and organizational skills.
• Ability to work in a hybrid arrangement in Penang, Malaysia and travel up to 10%.

Culture & Benefits

• Hybrid work with adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day.
• Learning and development opportunities in a forward-thinking environment.
• Work-life balance and wellbeing initiatives.