CA Operations Intern

Location: Bangsar South, Malaysia

Company

Razer is a global gaming-focused company operating across five continents, with products and services including Razer Gold and Razer Silver.

What you will do

• Support customer advocacy operations for Razer Gold and Razer Silver.
• Investigate customer enquiries and support tickets under supervision, and track escalations across internal teams and external partners.
• Support loyalty rewards operations, including voucher fulfilment, campaign execution, winner verification, communications, and reward distribution.
• Maintain operational platforms, documentation, training materials, and standard operating procedures.
• Collaborate with Customer Support, Product, Marketing, and other stakeholders on customer experience initiatives and operational projects.
• Contribute to continuous improvement initiatives and administrative activities that improve operational efficiency.

Requirements

• Enrolled in an undergraduate or graduate program in Business Administration, Operations Management, Customer Experience, Communications, Marketing, Information Systems, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills in English.
• Ability to work across multiple business units and stakeholders and manage multiple priorities.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Interest in customer experience, digital wallets, rewards programs, and operational excellence.

Nice to have

• Availability to commit to at least four months of internship.
• Self-motivation, proactivity, and eagerness to learn in a fast-paced environment.

Culture & Benefits

• Opportunity to contribute to a global gaming mission and work with teams across five continents.
• Gamer-centric work environment focused on personal and professional growth.
• Inclusive and respectful workplace with equal-opportunity employment practices.
• Reasonable accommodations are provided where needed for disability or religious practices.