Patient Access Supervisor (Healthcare Revenue Cycle)

Location: On-site at Mercy - Willard Hospital in Willard, Ohio, United States

Salary: $47,499–$59,250 per year, based on experience

Company

hirify.global provides technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups.

What you will do

• Coordinate registration and pre-registration activities for assigned staff and monitor daily productivity.
• Track department performance metrics including point-of-service collections, wait times, overtime, and productivity.
• Manage staff schedules, rotations, time off, call-offs, and staffing coverage.
• Monitor upfront collection goals, provide coaching, and take corrective action when needed.
• Lead staff training, audits, evaluations, process improvements, and assigned projects.
• Support on-call operations, facility activities, department meetings, and communication with clinical and ancillary teams.

Requirements

• High school diploma or GED.
• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification; certification is company paid.
• 2–3 years of supervisory experience in healthcare or business is preferred.
• Knowledge of registration, insurance, scheduling, verification, and hospital billing.
• Ability to work on-site in Willard, Ohio, including an on-call rotation with days, nights, and weekends as needed.

Nice to have

• Associate or bachelor's degree.
• Advanced use of AI and experience managing teams using AI to improve processes and technology.
• Strong analytical ability and proficiency with Microsoft Office.

Culture & Benefits

• Comprehensive healthcare, time off, retirement, and well-being benefits.
• Paid professional certifications and tuition reimbursement.
• Bonus and quarterly and annual incentive programs.
• Work culture focused on collaboration, growth, innovation, leadership, and work-life flexibility.
• Career advancement opportunities and professional development support.