Technical Customer Support Engineer (BIM)

Location: Tokyo, Japan — in-office

Company

hirify.global is an industrial technology company providing software and technology solutions that connect the digital and physical worlds across construction and other industries.

What you will do

• Provide high-level technical support for Tekla Structures and Tekla PowerFab by phone, email, and other channels.
• Research, diagnose, troubleshoot, and resolve customer technical and functional issues.
• Deliver user training and support onboarding and adoption of software solutions.
• Collaborate with sales teams on technical inquiries and customer targets.
• Represent hirify.global at seminars and user events through presentations and product demonstrations.
• Contribute to support KPIs and product improvements based on customer feedback.

Requirements

• 4+ years of working knowledge of 3D CAD software such as Revit, SketchUp, Tekla, or Rhino.
• Bachelor’s degree or higher in civil engineering, architecture, construction engineering, or a related field.
• Native Japanese and conversational English for written, verbal, and presentation communication.
• Strong troubleshooting, analytical, communication, and learning skills.
• Strong sense of responsibility and ability to contribute to customer support KPIs.

Nice to have

• Programming skills.
• Experience establishing a Japanese software environment or developing local extension tools.

Culture & Benefits

• Values-driven culture focused on Belong, Grow, and Innovate.
• Opportunity to participate in the annual Global Technical Meeting.
• Exposure to software trends and collaboration with engineers worldwide.
• Opportunity to contribute to solutions used in construction projects around the world.

Hiring process

• Submit an online application through the application portal.
• Applications may remain open for at least 30 days from the posting date.