Customer Service (IT)

Location: Fukuoka, Sapporo, Osaka, or Tokyo, Japan

Company

hirify.global is an independent technology consulting firm providing technology guidance and solutions to businesses through international teams across more than 60 countries.

What you will do

• Act as the first point of contact for user technical queries and resolve issues on the first interaction where possible.
• Own support tickets as the Single Point of Contact, including classification, follow-up, documentation, and closure.
• Collect diagnostic information and troubleshoot password resets, printer configuration, network access, Windows systems, and Microsoft tools.
• Perform basic hardware, software, network, and system-setup diagnostics.
• Maintain SLA compliance and proactive communication by email and phone.
• Escalate recurring or critical issues, support process improvements, and provide basic user training.

Requirements

• Junior IT support or remote technical support experience.
• Experience with desktop troubleshooting and end-user support.
• Basic knowledge of Active Directory and printer or hardware setup.
• Understanding of VLAN, DNS, and VPN networking concepts.
• Familiarity with Microsoft Office and Windows environments.
• Fluent written and spoken Japanese and English are required.

Nice to have

• ITIL knowledge.
• Degree or technical certification in IT or a related field.
• Additional language skills.

Culture & Benefits

• International community representing more than 110 nationalities.
• Internal Academy with more than 250 training modules.
• Career development opportunities, with many key leaders starting in entry-level roles.
• Regular internal events, including afterworks and team-building activities.
• Participation in the WeCare Together CSR program.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews, depending on seniority.
• Potential role play, technical assessment, or problem-solving case study.