Fraud Strategy - Portfolio Manager (Fintech)

Location: Milton Keynes, United Kingdom

Company

Payment technology and software provider supporting credit, debit, prepaid, and merchant services for businesses, financial institutions, and cardholders.

What you will do

• Manage active credit card fraud cases, oversee investigations, and advise on resolution actions while maintaining service-level agreements.
• Monitor fraud trends, establish mitigation goals, and communicate fraud recognition techniques to reduce company-wide losses.
• Implement anti-fraud processes and continuously monitor transaction data and account patterns.
• Conduct ad-hoc SQL queries, data profiling, reporting, and analysis to identify fraudulent activity.
• Collaborate with legal, client relations, business units, clients, and relevant government agencies on fraud policies and contractual requirements.
• Train and guide frontline supervisors on performance standards and sensitive-data handling.

Requirements

• Bachelor's degree in a related field, or relevant professional experience in lieu of a degree.
• At least 6 years of related professional experience.
• 1–2 years of supervisory experience preferred.
• Experience with fraud investigation, transaction analysis, and fraud-loss mitigation.
• Experience conducting SQL queries and creating analytical reports.

Culture & Benefits

• Work with payment technology and software solutions used by millions of cardholders and businesses.
• Collaborate across legal, client relations, operational, and business teams.
• Work involves engagement with existing and potential clients on industry fraud trends and best practices.