Head of Financial Crime Operations (Fintech)

Location: Hybrid role based in London or Manchester, United Kingdom, with regular office presence required. Working hours are Monday to Friday, 9:00am to 5:30pm.

Company

hirify.global is a fully regulated UK fintech bank focused on simpler, fairer, and more transparent everyday banking.

What you will do

• Lead KYC, AML, transaction monitoring, fraud, quality, strategy, and controls teams across the bank.
• Manage high-volume daily operations against agreed SLAs, quality standards, risk appetite, and compliance requirements.
• Build collaborative relationships with Customer Service Operations, the Second Line of Defence, product, engineering, regulators, auditors, and external partners.
• Serve as the senior escalation point for complex financial crime cases and provide risk-based decisions.
• Monitor operational metrics, SLAs, and risk indicators, producing management information for senior leadership.
• Strengthen operational frameworks and controls, support transformation initiatives, and manage third-party financial crime technology providers.

Requirements

• Significant financial crime operations experience in banking, fintech, or financial services.
• Senior leadership experience across AML, fraud, transaction monitoring, investigations, or related functions.
• Experience leading large teams and managing senior managers or team leads.
• Strong knowledge of UK regulatory frameworks, including FCA expectations and the Proceeds of Crime Act.
• Experience engaging with regulators, auditors, and external stakeholders, with strong executive communication skills.
• Ability to design scalable financial crime frameworks, analyse complex data, manage operational priorities, and enhance monitoring and fraud prevention systems.

Nice to have

• Professional financial crime or compliance certification such as ICA or ACAMS.

Culture & Benefits

• Hybrid working with home-office flexibility and equipment support, including a MacBook.
• 25 days of annual leave, bank holidays, a company bank holiday, a birthday day off, and three personal days.
• Workplace pension, full healthcare for employees and their nuclear family, enhanced parental leave, and mental health support.
• Volunteer time, Cycle to Work and Electric Car schemes.
• Growth opportunities in a fast-paced, high-growth fintech startup.

Hiring process

• People team screening conversation.
• Interview with the existing Head of Financial Crime and a Senior Financial Crime Manager.
• Interviews with the Chief Operating Officer, the Second Line of Defence, and the wider team.