Customer Support Engineer

Location: Tianjin, China; work is performed at customer sites and may involve various work settings and locations.

Company

hirify.global develops and supports advanced systems used by customers in the semiconductor manufacturing industry.

What you will do

• Install, assemble, align, and test hirify.global equipment at customer locations.
• Execute hardware upgrades, system setup and recovery, field swaps, and equipment relocation activities.
• Analyze problems using defined methods, collect diagnostic information, and apply initial solutions under close guidance.
• Prepare parts, tools, equipment, and technical information for customer procedures and scheduled machine time windows.
• Document problems and hand over relevant information through work orders, service reports, and technical reports.
• Explain corrective actions and routine maintenance procedures to users, and share findings and ways of working with the team.

Requirements

• Bachelor’s degree in a relevant technical field such as Electrical Technology, Mechatronics, or Mechanical Engineering, or equivalent experience.
• Flexibility and openness to different work settings, locations, and collaboration with colleagues.
• Ability to execute well-defined installations, upgrades, relocations, and customer-support activities under supervision.
• Ability to analyze technical problems, collect diagnostic information, and document problem details accurately.

Culture & Benefits

• Inclusive and diverse workplace with equal employment opportunities.
• Technical knowledge transfer and ongoing knowledge sharing within the Customer Support organization.