Strategic Partner Pre-Sales & Success Manager (Fintech)

Location: London, England, United Kingdom; Workplace: On-site and full-time office based

Company

Viva.com is a European fintech and tech bank providing integrated payments, banking, card issuing, financing, and fiscalisation solutions for businesses across 29 countries.

What you will do

• Scope strategic account opportunities, define project requirements, and produce Statements of Work.
• Lead implementation projects from onboarding through testing, pilots, readiness checks, and go-live.
• Coordinate internal and external stakeholders while tracking milestones, dependencies, and key decisions.
• Own post-go-live customer success, advise merchants on integrations, reporting, reconciliation, and tailored solutions.
• Lead business reviews, monitor account performance, recommend improvements, and identify opportunities to expand products and services.
• Provide customer and market feedback to Product teams to influence future solution development.

Requirements

• Experience in pre-sales, customer success, implementation, or project management within payments, fintech, or a related technology environment.
• Ability to manage complex client conversations and cross-functional stakeholders.
• Commercial awareness and confidence supporting enterprise-level opportunities.
• Experience with tailored solutions, integrations, or strategic accounts.
• Strong organisational skills, effective prioritisation, and a consultative, customer-focused approach.
• Ability to work full-time from the London office.

Nice to have

• Experience supporting strategic or enterprise merchants.
• Knowledge of payment solutions, integrations, or merchant acquiring.
• Track record of growing customer relationships after implementation.
• Experience working with Product and technical teams to shape solutions.

Culture & Benefits

• Performance-related bonus scheme.
• Private medical insurance, pension, car allowance, and mobile phone allowance.
• 25 days of holiday.
• Full training and ongoing support.
• Open and transparent working environment with a culturally diverse team.
• Opportunity to work with modern payments acquiring technology in a fast-paced international fintech business.