Collections & AR Manager (Remote, Seattle)

Location: Remote, Seattle, WA / United States

Salary: $102,000–$129,000 per year, with potential equity or commissions.

Company

Zūm provides a connected mobility platform that coordinates people, vehicles, and operations for student transportation and mass mobility.

What you will do

• Own accounts receivable aging across active district accounts and distribute weekly and monthly AR aging reports to senior leadership.
• Execute structured collections outreach at 15, 30, and 45 days past due and escalate accounts exceeding 60 days.
• Intake, log, triage, and investigate district billing inquiries and disputes.
• Support payment method setup, including ACH enrollment, check processing, and portal payment configuration.
• Prepare payment histories, correspondence, account timelines, and documentation for Legal escalations.
• Monitor field trip and charter payment status and identify potentially uncollectable balances for bad-debt assessment.

Requirements

• 3+ years of experience in collections, accounts receivable, or billing operations.
• Track record of reducing AR aging and improving collection rates through structured outreach and escalation processes.
• Experience managing diverse account portfolios with complex approval and payment authorization workflows.
• Strong written and verbal communication skills for professional, firm, and relationship-preserving collections follow-up.
• Working proficiency in NetSuite or a comparable enterprise ERP, including AR reporting, invoice history, open items, and payment applications.
• Exceptional organization, attention to detail, and billing dispute documentation skills.

Nice to have

• Experience with government-funded, regulated, or school-district clients.
• Familiarity with multi-entity billing and collections across multiple contacts within one organization.
• Experience preparing demand letter documentation and payment history packages for Legal escalations.
• Experience in both corporate AR environments and scaling organizations.

Culture & Benefits

• Remote work arrangement for the Seattle-based role.
• Medical, dental, and vision coverage.
• 401(k), holidays, wellness benefits, and vacation.
• Potential additional compensation through equity or commissions.