Account Manager (iGaming)

Location: São Paulo, Brazil

Company

hirify.global develops business intelligence-driven software, services, content, and platform technology for regulated gambling and financial trading markets.

What you will do

• Manage day-to-day commercial relationships between international customers and internal stakeholders.
• Analyze customer KPIs, business models, marketing strategies, and market benchmarks to recommend actions that improve performance and revenue.
• Coordinate customer requests, development initiatives, new projects, and the rollout of hirify.global products.
• Work with project management, translation, finance, compliance, and legal teams to coordinate customer-facing processes.
• Develop marketing initiatives and account management tools, provide promotional materials, and support revenue growth across existing products and channels.
• Provide first-level business support, escalate technical issues, attend industry events, and conduct operational audits.

Requirements

• Excellent written and spoken English, Spanish, and Portuguese.
• At least 2 years of experience in B2B customer service or customer support.
• Experience managing international and external customers, preferably in a software, internet, or online gaming company.
• Strong analytical, problem-solving, negotiation, prioritization, and multitasking skills.
• Knowledge of IT platforms, systems, and development processes, with the ability to work autonomously and manage multiple client relationships.
• Interest in and knowledge of sports, betting, casino games, and poker.

Nice to have

• Knowledge of internet advertising.
• Experience managing legal contracts and documents.
• Proven ability to manage multiple client relationships and grow revenues.

Culture & Benefits

• Competitive salary and bonus scheme.
• Professional growth and educational development opportunities.
• Inclusive environment that values diverse perspectives and individual differences.
• Collaborative team culture focused on innovation and growth in the gaming industry.

Hiring process

• Submit a CV and a brief motivation letter describing career goals and relevant account management or corporate experience.