VIP Account Manager (iGaming)

Location: Colombia

Company

hirify.global is a business advisory and services group supporting companies in iGaming and entertainment through strategic and operational solutions.

What you will do

• Manage relationships with VIP and high-value clients as the primary account contact.
• Provide personalized service, proactive communication, and efficient escalation handling.
• Monitor client activity, performance metrics, and KPIs related to retention, reactivation, and revenue growth.
• Identify upselling and cross-selling opportunities and develop strategies to improve retention and lifetime value.
• Coordinate with Payments, Risk, Marketing, Support, and other internal departments.
• Stay informed about products, promotions, market trends, company policies, and security standards.

Requirements

• Fluent Spanish is mandatory.
• Advanced written and spoken English is required.
• Previous experience as an Account Manager, VIP Manager, or in a similar role.
• Analytical ability to interpret client data and track performance.
• Strong sales, negotiation, communication, cross-selling, and revenue opportunity identification skills.
• Proactive, responsible, results-driven, and creative approach to solving problems and improving user engagement.

Nice to have

• Experience in iGaming, fintech, or online services.

Culture & Benefits

• Global medical coverage.
• Health and wellness support.
• Benefits programs including compensation for gym, dental, and psychological services.
• Growth opportunities and performance-driven rewards.
• Dynamic work environment.