Specialist 1, HR Operations

Location: Shenzhen Futian 1 Office, Shenzhen, China; onsite

Company

hirify.global builds large-scale storage systems and infrastructure for AI-driven data platforms, hyperscale data centers, cloud platforms, and enterprise environments.

What you will do

• Serve as the first point of contact for employees, managers, and executives with general HR questions and service requests.
• Investigate, resolve, document, and escalate inquiries through phone, email, chat, and case management channels.
• Process employee lifecycle transactions, including onboarding, transfers, compensation changes, exits, and employee verification requests.
• Manage HR workflows, documentation, data quality controls, and knowledge management content for the assigned region.
• Use Workday and other HR technologies to support self-service, transactional processing, and employee support.
• Identify process improvement opportunities and collaborate with HR teams on service delivery initiatives.

Requirements

• College degree, preferably in business, psychology, human resources, or IT.
• Fluent English and conversational Mandarin required.
• At least 2 years of HR experience in a generalist, support, or coordination role.
• Strong customer service, written, verbal, interpersonal, collaboration, analytical, organizational, and problem-solving skills.
• Experience processing workflows, transactions, and data changes in HR systems and tracking cases in case management tools.
• Ability to manage multiple priorities, work independently, maintain attention to detail, and implement process changes.

Nice to have

• Experience with Workday, SmartRecruiters, or ServiceNow.

Culture & Benefits

• Inclusive environment focused on diversity, belonging, respect, and contribution.
• Support available for applicants with disabilities during the application and hiring process.
• Full-time, non-exempt employment position.