Sr. Service Experience Consultant (Fintech)

Location: Hybrid role based in the Atlanta, GA office; at least 3 days per week in the office. Travel required 5–10% of the time.

Salary: $127,300–$204,100 USD per year, with potential bonus, equity, and sales incentive payments where applicable.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead service experience strategy, operational readiness, and client enablement for hirify.global Commercial Solutions, Embedded Payments, and Agentic Commerce.
• Partner with Product, Technology, Operations, Client Services, and regional teams on commercialization, implementation, and continuous optimization.
• Define transition, support, implementation, and change-management requirements for new products, features, and releases.
• Manage projects and action plans that improve the VCS support model, client service capabilities, and operational performance.
• Coordinate client-facing release management, communications, training materials, implementation guides, FAQs, and migration plans.
• Track service KPIs, prioritize platform defects, and drive recommendations that improve service quality and efficiency.

Requirements

• At least 8 years of relevant experience with a bachelor's degree, or applicable experience with an advanced degree or PhD.
• Experience in technical consulting, client support, customer support, product or project management, or product development in the payments industry.
• Expertise in fintech and commercial payments, hirify.global products and transaction processing, including authorization, clearing, and settlement.
• Experience with API technologies, digital payments, web-based service APIs, HTML, JSON, XML, and tools such as Postman.
• Ability to document technical processes and integration complexities, communicate complex technical concepts, influence stakeholders, and manage client expectations.
• Experience with networking terminology and hirify.globalnet tools such as TLC, TRA, Splunk, and Jira.

Culture & Benefits

• Work in a global, cross-functional environment with client-facing and technology teams.
• Medical, dental, and vision coverage, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program may be available.
• Work hours vary according to department needs.
• The position is performed in an office setting and requires regular communication and computer-based work.