Merchant Success Manager (Ecommerce)

Location: Las Vegas, Nevada; Louisville, Kentucky; or Pittston, Pennsylvania, United States. Travel to fulfillment facilities and client locations is required.

Company

hirify.global is a technology-powered fulfillment and logistics partner for ecommerce and direct-to-consumer brands, operating owned fulfillment centers across the United States, Canada, the United Kingdom, and Europe.

What you will do

• Manage top-tier merchant accounts by understanding each business, aligning with merchant goals, and providing logistics and operational guidance.
• Build long-term merchant relationships and serve as the primary point of contact.
• Coordinate with internal departments and support merchant-focused projects that improve satisfaction.
• Provide regular updates on order flows, carrier and shipment statistics, support tickets, integrations, and growth recommendations.
• Identify opportunities to increase revenue by helping merchants adopt additional services.
• Develop operational knowledge by participating in day-to-day fulfillment activities and serving as the internal expert for assigned merchants.

Requirements

• At least three years of experience in account management or client success.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment, meet deadlines, and solve problems proactively.
• Willingness to travel to different fulfillment facilities and client locations.
• Proficiency with Microsoft Office.
• Experience in a management position is preferred; warehouse management systems and Salesforce experience are a plus.

Culture & Benefits

• Merchant-focused, collaborative culture centered on partnership and long-term growth.
• Values include ownership, action, innovation, diversity, and continuous improvement.
• Full medical, dental, and vision benefits coverage.
• Unlimited paid vacation time.
• 401(k) retirement plan.