Senior Manager, Service Reliability and Customer Operations

Location: Dublin, Ireland

Company

hirify.global is a data technology provider delivering platforms for next-generation applications in healthcare, finance, manufacturing, and supply chain.

What you will do

• Lead globally distributed teams across operations and reliability, security and compliance, and customer experience.
• Improve service availability, observability, capacity management, backup and recovery, disaster recovery, and operational tooling.
• Ensure operational readiness for new platform capabilities and services.
• Oversee identity and access controls, vulnerability management, compliance automation, audit readiness, and security operations.
• Improve customer-facing operations, including reporting, notifications, lifecycle workflows, provisioning visibility, and dashboards.
• Lead major incidents and customer-impacting events while representing Managed Services in escalations, audits, assurance activities, and executive engagements.

Requirements

• 10+ years of experience in cloud operations, managed services, service delivery, SRE, security operations, or related disciplines.
• 3+ years of experience managing technical teams and leading people.
• Experience leading globally distributed operational organizations and teams across multiple technical disciplines.
• Strong understanding of cloud infrastructure, managed services operations, reliability, observability, security, and compliance.
• Proven experience leading major incidents and managing customer-facing escalations in regulated or compliance-driven environments.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Culture & Benefits

• Work with a global organization supporting customers and partners in more than 80 countries.
• Collaborate across 38 offices in 28 countries.
• Operate in an environment focused on service excellence, reliability, security, compliance, and customer outcomes.
• hirify.global provides 24×7 support for customers and partners.