Customer Success Manager (Fintech)

Location: New York City, USA (Hybrid)

Salary: USD 110,000–130,000 annually

Company

hirify.global provides FX hedging and cash investment solutions that improve market access, reduce costs, and automate workflows for fund managers, institutions, and global corporates.

What you will do

• Lead the US Customer Success operation and drive the business forward autonomously.
• Act as a senior customer advocate, managing relationships and helping clients achieve their business goals.
• Lead customer onboarding across operational, commercial, regulatory, financial, and technical requirements.
• Maintain regular customer engagement, resolve concerns, and optimise the customer experience.
• Identify opportunities to upsell and cross-sell relevant products and services.
• Collaborate with internal teams, counterparties, and vendors to resolve customer issues.

Requirements

• Previous experience in customer success, ideally in financial services or foreign exchange.
• Ability to work autonomously and take responsibility for leading the US operation.
• Excellent written and verbal communication skills in English.
• Strong customer relationship management, listening, empathy, and problem-solving skills.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Technical and sector knowledge, advanced data and software skills, and high standards of integrity and confidentiality.

Nice to have

• Additional language skills.
• Experience developing customer success practices and policies.

Culture & Benefits

• Flexible working arrangements, including remote working.
• 25 days of paid annual leave plus an additional day per year of service.
• Professional development, training, and involvement in key projects.
• Healthcare benefits.
• 401(k) with employer match.
• Annual salary reviews.

Hiring process

• Submit a CV for review.
• A member of the team will contact shortlisted candidates to discuss the next steps.